Shipping & Returns

Shipping Information

Damaged items: please contact us within 24hrs or we wont be able to assist. These will be replaced or refunded. Los luna home will
Not accept liability for any breakage or damage to goods. Images may be required
For assessment. Please retain original packaging for repacking or photographing if required. 
Faulty goods: will be replaced once returned to los luna home. If the same item is not available a credit will be issued, this can be used
Towards the next order or a similar product but must be used within 1 month from date of issue. No credit will be given on freight. 
Variation to stock: all our products are quality checked, variation to stock occurs due to the character of the product (recycled or
Hand made) or from batch to batch this is not a fault. The joy of these products is that each item is different, please take time when choosing your items for this reason. Los luna home not replace, credit or refund in such cases of change of mind. 
Style vs environment: please choose carefully when considering certain items, style vs environment is very important, consider the
Product and the material they are made from whether it will be suitable. We will not refund, credit or exchange if it is obvious that
These items are not suitable in this situation. If you are not completely sure please ask us if the item is suitable. We are here to help!!

shipping

Ground — $5 flat rate
2nd Day — $21 flat rate
Overnight – $34 flat rate

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Easy Returns & Exchanges

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Los Luna Home. 
Po Box, QLD 10014

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